Department of Human Services Warns of EBT Card Scams

Pennsylvania’s Department of Human Services is warning that scammers are skimming electronic benefit transfer (EBT) cards to steal benefits from state residents.

Learn More

DHS is warning EBT card users not to use third party apps to check balances. Those who believe their EBT card has been compromised should reach out to their local County Assistance Office to report suspected fraud and replace their card. A list of County Assistance Offices can be found online.

EBT balance and transfer inquiries and card replacements can be requested from DHS’ EBT contractor,Conduent, at 888-328-7366.

Those who have Supplemental Nutrition Assistance Program (SNAP) benefits stolen can have them replaced by filling out a benefit theft claim within 60 days of the incident. Claim forms can be found on DHS’ website.

ATM and Point-of-Sale Terminal Skimming

DHS has provided tips involving ATMs or Point-of-Sale (POS) terminals when using EBT cards:

  • Inspect POS terminals, ATMs, and other card readers before using. Look for anything loose, crooked, damaged or scratched. Don’t use a card reader if you notice anything unusual.

  • Pull at the edges of the keypad before entering your PIN. If it comes loose or reveals another keypad underneath, do not use as it might be a skimming device.

  • Cover the keypad when you enter your PIN to prevent cameras from recording your entry.

  • Use ATMs in well-lit, indoor locations, which are less vulnerable targets.

Be alert for skimming devices in tourist areas, which are popular targets. 

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